Grievance Redressal

• The quickest way for a post, comment or profile is the Report option on it.
• Or email the Grievance Officer with: your name and contact, the link to the content, what the problem is, and (for copyright or trademark) proof that you own the rights.
• Include a statement that the information in your complaint is true and made in good faith. Incomplete complaints may take longer, and we may ask for more details or proof of identity.

• Content on Capichino is posted by users, who are solely responsible for it. We act on complaints as an intermediary under the IT Act, 2000 and the IT Rules, 2021.
• Raising a complaint does not make Capichino liable for the content, and the grievance process does not include any payment, compensation or refund. Claims against the person who posted the content should be made against that person.
• False, abusive or repeated bad-faith complaints may be rejected, and misuse of this process may lead to account action.

• We acknowledge complaints within 24 hours.
• We resolve them within 15 days.
• Content showing a person nude, in a sexual act, or impersonating them in morphed images — reported by that person or someone on their behalf — is removed within 24 hours.
• Content covered by a court order or a lawful government notice is removed within 36 hours.

If we removed your content or suspended your account and you think it was a mistake, email the Grievance Officer with the details. If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days.

See our Terms, Privacy Policy and Community Guidelines.